FAQ

PAYMENT

All prices are quoted in Singapore Dollars (SGD). 

We accept payment via iBanking Transfer (Singapore only), PayNow/Paylah and
card payment via Visa, Mastercard & American Express.

 

PayNow
Key in UEN number: 53351430D


You can also scan this QR code below using PayNow/PayLah/PayAnyone to make payment. 
 



INTERBANK TRANSFER (SINGAPORE ONLY)
OCBC CURRENT ACCOUNT: 712-819424-001
Payment must be made within 24hours before it gets automatically cancelled.
We will ship your order within 5 business days once payment has been received and verified.
Kindly screenshot your payment details and email us at info@doxieoholic.com or
Whatsapp
 text to +65 8753 2043 together with your order number.

 
SHIPPING

All bandanas are made to order. Please allow a week for bandanas to be ready.

Singapore
1) Free normal postage mail for orders below $50.
2) Free (Next Business Day) A.M Mail for orders $50 and above.

Both normal mail and A.M Mail will be delivered into the letterbox directly.

International
Flat rate shipping of S$7.50 for orders below S$50.
Free international shipping for orders above S$50 (with the exception of Dog Bed).

 

TRACKING

For orders that come with a tracking number by Singapore Post, you can track them here.
Some countries may have limited tracking available.

Delivery times are only estimates and may/may not be the actual delivery standard experienced.
Any delay at the destination countries is beyond the control of Singapore Post. 
Estimated delivery time applies only to the major cities/ office of mail exchange.

Please allow more time for destinations beyond that.

 

SIZE GUIDE

All our bandanas are slip-through collar type. You can also measure your dog's collar and you should leave some allowance for the collar buckle. Depending on the fluffiness of the dog, the size varies. You can let us know your dog breed and neck circumference so we can give you a better gauge. Fluffier dogs may need to go up one size so that the fluffy fur does not cover the bandana. 

Both of our in-house Dachshund models (Cheesie & Truffle) wear Medium (neck size 26-27cm)

  • Small: 6.4" length, 4.5" height (suitable for neck size 18cm to 25cm)

  • Medium: 8.5" length, 5.5" height (suitable for neck 25cm to 35cm)

  • Large: 9.2" length, 6.5" height (suitable for neck 33cm to 46cm)

  • X-Large onwards: Customized size
     

CARE INSTRUCTIONS

Please do not iron directly over the name/iron-on patch.

If you wish to iron the bandana, please place a piece of cloth over on medium heat before ironing.

Gentle hand-wash is recommended.

RETURN POLICY

We ensure all items to be of the highest quality before shipping out.
If you are unsatisfied, you can return unused non-personalized item in its

original packaging at your own return shipping cost.

Refund will be made the next business day upon receipt of returned item.

All items with personalized names may not be returned.

 

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© 2016-2019 by Doxie-o-holic

info@doxieoholic.com